These rules (known as Centre Rules) have been established by Atlantis Leisure for the purpose of regulating the conduct of customers within and around our centre, their use of the centre, and the facilities within. 

The Rules 

These Centre Rules apply to all facilities managed by Atlantis Leisure to which the public have access (regardless of whether any fee or other charge is made on entry or whether the customer has accessed the centre as part of a group booking, as an individual member or on a 'Pay as you Go' basis). 

Meaning of Words and Phrases 

In these rules, certain words and phrases are used, and they have the following meanings. 

(a) “Centre” means any and all of the following facilities operated by Atlantis Leisure: leisure centre, swimming pools, gym, outside pitches, paths and walkways or other premises used for sporting, recreational/leisure, physical activity, cultural or social activities and includes any land surrounding or used in connection with the premises (including spectator areas, car parks and access routes). 

(b) "Centre Manager" means the Centre Manager or any officer to whom they have delegated authority. 

(c) "Duty Manager" means the supervisor who is the manager with responsibility for operating the venue (regardless of whether there is a more senior manager on duty). 

(d) “Person or you” means the customer/user of the Centre. 

1. Breaking the Rules 

Any person who - 

(i) Refuses to leave when requested to do so by the Duty Manager; or 

(ii) Enters or attempts to enter the Centre despite being informed by the Duty Manager that they are being refused entry 

May be subject to further action from Atlantis Leisure. 

Where any person has broken one or more of these rules; and/or it appears to Atlantis Leisure Staff that there is a reasonable prospect of any person breaching one or more of these rules, that person may be expelled from the Centre or from part of the Centre and/or may be refused entry to the Centre or any part of a Centre. 

2. Access to Sports Facilities 

Atlantis Leisure sets the opening hours for the Centre. 

Atlantis Leisure may temporarily close the Centre or any part of the Centre during those opening hours for such time as may be necessary. Atlantis Leisure in doing so will post a notice specifying the times of closure and any part of the Centre which is temporarily closed. 

Any person who is within or at the Centre: 

(a) at a time which falls outside of the opening hours fixed by Atlantis Leisure; or 

(b) a time which falls within any period of temporary closure (as applicable to the 

Centre or part of the Centre), 

Must leave the Centre (or that part of the Centre) which has been closed immediately and must comply with all reasonable directions of Atlantis Leisure in connection with an orderly withdrawal from the Centre (or that part of the Centre). 

No person may enter the Centre or any part of it which has been closed. 

No person may enter an "Unauthorised Area" except with the prior consent of the Duty Manager. 

No person shall enter any changing room, locker room, showers, or activity area except for the purpose of using the Centre in accordance with these rules. 

No person shall be permitted to use any Centre facility or participate in a Centre activity without prior payment of the appropriate fee.  

3. Conduct within the Centre 

Bags. Bags and other personal belongings are not permitted in any activity areas. 

Be Respectful. No person must act in a disrespectful manner whilst at or within the Centre. Anyone who acts in an intimidating, abusive, violent, or disrespectful manner may be ejected from the Centre. 

Betting etc. Betting, gambling or gaming is not permitted at or within the Centre. Any person found or reasonably thought to be in breach of this condition may be asked to leave the Centre. 

Coaching/Personal Training. No person may carry out any teaching, education, or coaching activities within the Centre (whether for reward or not) without prior permission of the Centre Manager. You may not bring external coaches/personal trainers to the Centre as a PAYG guest or otherwise. Should you wish to conduct business within the Centre a booking process must be established, and all necessary documentation should be made available which will allow the Centre to make an informed decision regarding permission of such activities.  

Consumption Prohibited. No foodstuffs, alcoholic or soft drinks are to be taken into or consumed at or within the Centre other than: 

(a) In such areas as may be designated for that purpose. 

(b) When non-alcoholic beverages (such as soft drinks and protein shakes) are in a sealed container. Glass containers are not permitted in any part of the Centre. 

(c) Alcohol for specific events may be permitted with Atlantis Management’s permission and the correct licence obtained.  

Litter. Litter (including chewing gum) should be disposed of appropriately in the bins provided. 

No Media Recording. No photography, filming, audio or video recording, (including the use of mobile telephones for the capture of images or sound), may be carried out in the Centre without the express prior permission of the Duty Manager. 

Offensive Activities. No activity which is likely to give offence to others (including Atlantis Leisure employees) is permitted. 

Private Equipment Prohibited. The use of private equipment within the Centre is not permitted without prior permission of the Duty Manager. 

Sharing Facilities. If a shared Centre activity space is busy, you should seek to make the area available as soon as possible to those waiting. At the same time, those waiting should be prepared to wait for a reasonable period or use alternative area whilst waiting. Time usage limitations must be adhered to, where stipulated. 

Selling Goods. It is not permitted to sell or let/hire any services or items in the Centre (or offer to do any of these things) without the written consent of the Centre Manager. 

Smoking. Atlantis Leisure has a policy of ‘no smoking’ on or within 15m of the premises. E—cigarettes are also prohibited. Bookings are accepted at Atlantis Leisure facilities on condition that the policy is adhered to by individuals and user groups. 

Substance Abuse. No person who is, in the opinion of a Duty Manager, under the influence of alcohol and/or drugs will be admitted or allowed into the Centre. 

Tidiness. The Centre should be kept tidy and all equipment replaced in its designated area after use. Abuse of, misuse of, or damage to, the Centre will not be tolerated. 

4. Health and Safety 

Fire Exits. Fire exits, which are clearly marked, are there in the interests of safety and you must not interfere with fire doors for any reason. 

Health Commitment Statement. You must read the Health Commitment Statement posted within the Centre and fully comply with it. 

Health & Safety Notices. You must read the Health & Safety notices posted outside any equipment or facility rooms and comply with their recommendations.  

Health & Safety. It is your responsibility to ensure that any potential risk associated with an activity is minimised. The Duty Manager reserves the right to terminate any activity where they consider the situation is unsafe and in breach of Health and Safety regulations. In such circumstances no refund will be offered.  

Main Entrance. You must use the main entrance when entering or leaving the Centre. 

No Animals except Assistance Dogs. No animals are allowed in or onto any venue without the consent of the Duty Manager. This consent must be obtained prior to the animal being brought in or onto the Centre. This does not apply to assistance dogs. 

Supervision. No children under the age of eight years will be allowed access to a Centre unless accompanied by an adult. In swimming pools, the specific ratios for the management and supervision of children under eight years old are available at reception and must always be adhered to. 

Lost Children. If you are unable to locate your child, please inform a staff member immediately. Our staff are trained to handle such situations and will assist in locating your child. 

Evacuation. In the unlikely event of an emergency evacuation, please follow the instructions provided by staff and calmly exit the facility. 

5. Cleanliness and Dress Code 

Cleanliness. Any person whose personal hygiene gives the Duty Manager reasonable cause for concern for the comfort of others may be refused entry into or asked to leave the Centre. 

Dress Code. You should wear clothes suitable for the activity being undertaken (for example, a t-shirt, shorts and running shoes for treadmill). 

The following is not acceptable: 

a. Open shoes or bare feet, unless partaking in certain classes or activities where bare feet is specifically recommended (such as yoga); 

b. Not wearing a t-shirt/lack of suitable clothing; 

c. Jeans or other inappropriate trousers, when taking part in activity; 

d. Getting changed in any area other than designated changing rooms; 

e. Inappropriate attire that is offensive or intimidating to other users; or 

f. Outdoor clothing in pool (except where expressly permitted, such as for life saving training, modesty and religious purposes). 

Refusal to comply with the dress code may result in the user being ejected from the Centre by the Duty Manger. 

Infectious or contagious disease. Any person who knows he / she is suffering from any infectious or contagious disease must not enter the Centre. Anyone who has been ill with diarrhoea they should not swim for two weeks after it has completely cleared up. 

6. Cancellations/Payments 

You are required to notify the Centre to cancel any bookings. Failure to comply with the cancellation policy will result in the full charge being incurred or an arrear charge of £3 for casual bookings. 

1. Casual booking – 1 hours notice is required to cancel  

1. Squash Bookings – 24-hour notice is required to cancel.  

1. Parties - Any cancellations made 7 days or less, before the date of your party will be charged at 100%. 

1. Contracts and Events - If more than 24 hours’ notice of cancellation of a booking is given, then no charge will be made. 

If less than 24 hours’ notice of cancellation of a booking is given, the customer is liable for the full cost of the booking. 

The Centre Manager reserves the right to cancel bookings or withdraw facility hire. Advance notice will be provided should such an unforeseen situation arise. 

Please see our Terms & Conditions for the relevant cancellation policy for PlaySport, Holiday Camps or Oban Swim School. 

Waiving of Fees - The Centre Manager may waive fees and charges for activities or events, subject to written requests and logged records thereof. 

9. Bookings  
 
Set Up and Take Down - All bookings made in the Centre will include any set up and take down time required.  

Responsibility - Atlantis Community Leisure does not accept responsibility for any loss, damage or injury occurring in or in the vicinity of Atlantis Community Leisure, nor will Atlantis Community Leisure accept any responsibility for injuries to persons participating in any activity in or on its facilities. 

Damage - Any damage done to Atlantis Community Leisure facilities, property or equipment, fair wear and tear excepted, must be made good by the individual, group, club or organisation. 

In addition to our Centre Rules please see our Conditions of Let below.   
 

10. Duty Manager and Staff 

Instructions - The instructions given by the Duty Manager and staff must be followed when using the Centre. Atlantis Leisure staff are responsible for ensuring compliance with the Conditions of Let and have the ability to remove patrons from the facility.